Sixty-Nine
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Rufino G: Hello DARYL, welcome to H & R Block's Live Technical Support Chat! How can we assist you today?
DARYL RICHARDS: I'm having a problem e-filing.
DARYL RICHARDS: I keep getting a "a problem occured that prevented you from e-filing" etc.
Rufino G: I apologize for the inconvenience this may have caused you. Are you receiving any error message?
DARYL RICHARDS: Yeah. it says "A Problem occured that prevented you from e-filing. Click Next to try again or try again later"
Rufino G: From my understanding the system will not allow you to submit your return as of the moment, is this correct?
DARYL RICHARDS: Yeah, but I originally tried a month ago, and have been trying since.
Rufino G: Let me assist you with that Daryl.
Rufino G: Have you contacted us before regarding this problem?
DARYL RICHARDS: No.
Rufino G: What TaxCut Online Product product are you using?
DARYL RICHARDS: Premium
Rufino G: Did you use a website that was stored in your favorites area?
DARYL RICHARDS: No, I had the link sent to my e-mail address in an H&R Block advertisement.
Rufino G: What website did you type in your URL address bar?
DARYL RICHARDS: taxcut.com
Rufino G: When were you trying to login to the product when you received this error?
DARYL RICHARDS: the most recent time was about 10 minutes ago.
Rufino G: Were you in an Interview?
DARYL RICHARDS: No.
Rufino G: Could you click past the error or are you hung on that page?
DARYL RICHARDS: It's the last thing I need to do. the return is complete. I just want to e-file it. It won't let me.
Rufino G: What day did you first experience this issue?
DARYL RICHARDS: I'm not sure. Probably about March 1st
Rufino G: I apologize for any inconvenience, I assure you that I will escalate your case to our development team, DTS - System Development queue. This is a known issue and should be resolved shortly.
DARYL RICHARDS: Oh, okay. Should I just keep trying?
Rufino G: Yes, while I have to escalate your case for immediate assistance. Do you have other concern?
DARYL RICHARDS: Nope.
Rufino G: Thank you for contacting H&R Block, DARYL, and we look forward to serving you in the future!